Hello All
This thread is designed to address the concerns a few customers have in relation to our Cloud VPS products.
There have been a few complaints in regards to "downtime" on a Cloud VPS. All of these complaints share the same cause, which is the customer's VPS attempting to use more resources than has been allocated.
As an example, please view the below specs of our VMware STARTER, which are displayed on our website:
CPU 800 Mhz
Hard Drive Space 25 GB
Monthly Bandwidth 600 GB
Guaranteed RAM 512 MB
As you can see, just like a PHYSICAL server, there are hardware limits. You can not use more than that has been allocated.
Perhaps some confusion has come from those customers who are used to a Virtuozzo VPS. On a Virtuozzo VPS the hardware Node will allow you to use "burstable" resources when they are available on the server. This is often a result of another customer not using their full entitlement. On a Cloud VPS, you have your allocation and you are limited to it.
If your VPS attempts to use more than say 512 RAM, when you have the starter package, it is quite likely that your services will crash and you may therefore associate this with "downtime". Is it downtime? Quite simply, no. You physically can not use more than you have. This is especially true for those customers using the Windows platform.
If a customer needs more resources, they will need to upgrade to a higher plan. I paste below the specifications of our VMware BUSINESS and VMware ENTERPRISE:
VMware BUSINESS
CPU 1.5 Ghz
HDD 45 GB
Bandwidth 800 GB
RAM 1 GB
VMware ENTERPRISE
CPU 2.2 Ghz
HDD 65 GB
Bandwidth 1000 GB
RAM 2 GB
As you can see, they each have different resource allocations. If a customer needs more resources, an upgrade will be needed.
Please let me know if you have any questions or concerns. I will be quite happy to address any questions you have.
This thread is designed to address the concerns a few customers have in relation to our Cloud VPS products.
There have been a few complaints in regards to "downtime" on a Cloud VPS. All of these complaints share the same cause, which is the customer's VPS attempting to use more resources than has been allocated.
As an example, please view the below specs of our VMware STARTER, which are displayed on our website:
CPU 800 Mhz
Hard Drive Space 25 GB
Monthly Bandwidth 600 GB
Guaranteed RAM 512 MB
As you can see, just like a PHYSICAL server, there are hardware limits. You can not use more than that has been allocated.
Perhaps some confusion has come from those customers who are used to a Virtuozzo VPS. On a Virtuozzo VPS the hardware Node will allow you to use "burstable" resources when they are available on the server. This is often a result of another customer not using their full entitlement. On a Cloud VPS, you have your allocation and you are limited to it.
If your VPS attempts to use more than say 512 RAM, when you have the starter package, it is quite likely that your services will crash and you may therefore associate this with "downtime". Is it downtime? Quite simply, no. You physically can not use more than you have. This is especially true for those customers using the Windows platform.
If a customer needs more resources, they will need to upgrade to a higher plan. I paste below the specifications of our VMware BUSINESS and VMware ENTERPRISE:
VMware BUSINESS
CPU 1.5 Ghz
HDD 45 GB
Bandwidth 800 GB
RAM 1 GB
VMware ENTERPRISE
CPU 2.2 Ghz
HDD 65 GB
Bandwidth 1000 GB
RAM 2 GB
As you can see, they each have different resource allocations. If a customer needs more resources, an upgrade will be needed.
Please let me know if you have any questions or concerns. I will be quite happy to address any questions you have.
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